The Company will manage systems and processes through its integrated Business Management System (BMS), a practical infrastructure tool established and maintained to deliver value and prevent deficiencies in quality.
Quality Performance is a core value and the BMS will promote and maintain service quality and facilitate continuous improvement within each business process.
Quality Performance means:
- Compliance with applicable laws and regulations
- Compliance with Company policies, procedures and standards
- Conformance to agreed Customer requirements
All employees are responsible for quality of service to internal and external Customers.
All employees shall be familiar with and apply the policies, procedures and standards of the Company.